Terms & Conditions
Please read these terms carefully before using LAUR Handyman services or making a booking. They explain how our services, bookings and arrangements work.
Last updated: 8 November 2026
1. Business Information
LAUR Handyman is a trading name operated by:
Legal name: Ilie-Laurentiu Neacsu
Business structure: Sole Trader
Trading name: LAUR Handyman
Business address: 75 Hillside Avenue, Oldham, OL4 1LH
Telephone: 07424429163
Email: laur.handyman@outlook.com
Throughout these Terms & Conditions, "LAUR Handyman", "we", "us" and "our" refer to the business operated by Ilie-Laurentiu Neacsu.
"Customer", "you" and "your" refer to any individual or organisation requesting or purchasing our services.
2. Services We Provide
LAUR Handyman offers a range of home improvement, property maintenance, handyman, moving and delivery services throughout the United Kingdom.
Our services include:
General handyman work.
Furniture assembly and disassembly.
TV mounting and wall installations.
Painting and decorating.
Basic plumbing work.
Basic electrical work.
Door and lock repairs.
Shelving and curtain installation.
Gardening and garden maintenance.
Property maintenance and general repairs.
House clearance.
Man & Van.
Furniture collection and delivery.
House Removals.
The availability and suitability of individual services depend on the nature, location and requirements of each job.
We reserve the right to decline work that falls outside our capabilities or cannot reasonably be arranged.
3. Nationwide Coverage and Subcontractors
LAUR Handyman accepts enquiries from customers throughout the United Kingdom.
To provide nationwide coverage, we may arrange for independent subcontractors or service providers to carry out work on our behalf.
Where subcontractors are used:
LAUR Handyman will coordinate the service arrangements.
We will remain the customer's main point of contact.
Customers will be informed of relevant arrangements.
The agreed work must be carried out with reasonable care and skill.
Subcontractors may operate independently and are not necessarily employees of LAUR Handyman.
Nothing in these Terms removes any legal responsibility or consumer rights applicable to LAUR Handyman.
4. Bookings and Enquiries
Customers may request services through our website, telephone or email.
Submitting an enquiry or booking request does not automatically guarantee that a particular date, time or service provider is available.
Bookings are subject to confirmation by LAUR Handyman.
Customers must provide accurate information about:
The work required.
The property location.
Access arrangements.
Any relevant difficulties or restrictions.
The preferred date and time.
Incorrect or incomplete information may affect the quotation, arrangements or completion of the work.
5. Pricing and Payments
5.1 Standard Hourly Services
For services charged by the hour:
Prices will be displayed or communicated before booking.
Customers must select the required booking duration.
Full payment is required upfront.
Payments are intended to be processed securely through Square.
A booking is not confirmed until the payment and service arrangements have been accepted by LAUR Handyman.
5.2 Quotation-Based Services
The following services require individual quotations:
Man & Van.
House Clearance.
House Removals.
Customers must provide sufficient information for the job to be assessed.
A quotation will be provided based on the requirements, location, workload and arrangements necessary.
Payment instructions will be provided after the quotation has been accepted.
5.3 Additional Time
If a job takes longer than the originally booked duration, additional time may be charged at the applicable hourly rate.
Any additional charge will be discussed with the customer before the additional work is undertaken.
Payment for agreed additional time will be requested separately.
6. Customer Responsibilities
Customers are responsible for:
Providing accurate booking information.
Ensuring safe and reasonable access to the property.
Informing us of relevant hazards or access restrictions.
Removing personal belongings from working areas where necessary.
Securing pets and keeping children away from working areas.
Obtaining any permissions required for the requested work.
Informing us about fragile, valuable or particularly delicate items.
Customers must not request work that is unlawful or unsafe.
If the working environment presents an unreasonable safety risk, we may suspend or decline the work until the issue has been addressed.
7. Cancellations and Refunds
7.1 Customer Cancellations
Subject to statutory consumer cancellation rights:
Cancellation at least 48 hours before the scheduled appointment: 100% refund.
Cancellation less than 48 hours before the appointment: 50% refund.
Cancellation on the day of the appointment: No refund under our standard cancellation policy.
These conditions do not remove or restrict any statutory cancellation rights or other legal remedies available to customers.
7.2 Statutory Cancellation Rights
Where the Consumer Contracts Regulations 2013 apply, customers may have a statutory 14-day cancellation period for services purchased through distance or off-premises contracts.
Where a customer requests that services begin during this period, any required express consent and acknowledgement will be obtained.
If a customer exercises a statutory cancellation right after requesting an early start, any amount lawfully payable for services already performed will be calculated in accordance with applicable legislation.
7.3 Cancellation by LAUR Handyman
If LAUR Handyman cannot provide the agreed service or arrange a suitable service provider, the customer will receive a full refund of payments made for the affected service.
We will contact the customer as soon as reasonably possible.
8. Changes to Bookings
Customers should contact LAUR Handyman as soon as possible if they need to change their booking.
Changes to dates, times, locations, job descriptions or service requirements are subject to availability and agreement.
Changes may affect the original quotation or booking price.
No additional work or charges will be imposed without the customer's agreement.
9. Service Standards and Completion
We aim to carry out all agreed services professionally and with reasonable care and skill.
The nature and duration of work may vary depending on the condition of the property, access, materials, unforeseen circumstances and the complexity of the job.
Where unexpected issues arise, we will discuss them with the customer before proceeding with additional work.
Customers should inspect completed work and report any concerns to us as soon as reasonably possible.
Nothing in these Terms limits customers' statutory rights under the Consumer Rights Act 2015.
10. Materials and Equipment
Unless otherwise agreed, customers must inform us if specific materials, products or equipment are required for the job.
Any materials or additional purchases must be agreed before being obtained.
Additional material costs will be communicated to the customer.
11. Damage, Liability and Insurance
LAUR Handyman will take reasonable care when carrying out or arranging services.
Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, and statutory consumer rights.
Any other limitation of liability must be assessed in accordance with applicable law and cannot remove rights that customers are legally entitled to exercise.
12. Complaints
Customer satisfaction is important to LAUR Handyman.
If you are unhappy with any aspect of our service, please contact us using:
Email: laur.handyman@outlook.com
Telephone: 07424429163
Please provide your name, booking details and a description of the issue.
We will review complaints and aim to resolve them fairly and promptly.
13. Privacy and Personal Information
We collect and process customer information for purposes including:
Responding to enquiries.
Arranging bookings.
Providing quotations.
Processing payments.
Coordinating services.
Managing customer communications.
Handling complaints.
Personal information will be handled in accordance with our Privacy Policy.
Customer photographs and feedback will only be considered for publication where the necessary permission has been obtained.
14. Events Outside Our Control
We will not be responsible for delays caused by circumstances beyond our reasonable control, including severe weather, emergencies, unexpected road closures or other significant disruptions.
Where such circumstances affect a booking, we will contact the customer and discuss reasonable alternative arrangements.
Any applicable refund rights remain unaffected.
15. Changes to These Terms
We may update these Terms & Conditions from time to time.
The version applicable to a booking will normally be the version provided to the customer when the booking is accepted, unless a change is subsequently agreed or required by law.
16. Governing Law
These Terms & Conditions are governed by the laws applicable to the relevant contract.
Nothing in this section removes any mandatory consumer protections or legal rights that apply in the customer's place of residence.
17. Contact Information
For enquiries, bookings, cancellations or complaints:
LAUR Handyman
Ilie-Laurentiu Neacsu
75 Hillside Avenue
Oldham
OL4 1LH
Telephone: 07424429163
Email: laur.handyman@outlook.com
One call. Everything sorted.